User-centred change for social impact.

The challenge

Health & social care is full of people who want to make a positive change. But so often innovation and digital transformation fail to make an impact. So why is it so difficult? Too often we fail to understand the problem we’re trying to solve, neglect to take people with us and don’t redesign workflows and pathways with our users. We battle the system rather than working with it.

This is where user-centred design can make a difference.

Looking to develop your user-centred design skills to create wider impact in health and social care? Would a deeper knowledge of design methods transform your work? Want to know how a successful transformation project is planned and delivered?

We have courses to help you make a positive change

Our courses are available both in-person and online, with tried and tested methods, made bespoke for you. We’ve developed content based on our extensive experience in user-centred design, innovation and digital transformation. Each of our methods are built upon real-world experience and shared in the context of how we’ve applied them in the field.

Upon completion, you’ll be confident running a user-centred change project or programme, applying user-centred principles and methods to increase impact from discovery through to delivery and optimisation.

Our participants

We have designed our courses for anyone working to make a positive change in health and social care.

You may be a digital leader, health or social care practitioner, programme or project manager, business analyst, data analyst, quality improvement specialist, or patient and public involvement specialist.

“This is what empathy is all about. Trying to get yourself across the table or try to be at both sides of the table. It has been very, very helpful for me and I think it will change my practice from Monday morning.”

Breast Surgeon

What we cover

Our courses are modular, and delivered in person or online.

Discovery & user needs—reframe the problem you want to solve and better understand people’s needs through user research.

Co-creation, prototyping & testing—generate and test solutions, reducing risk by learning through iteration.
Implementing, optimising & evaluation— learn how to make change truly sustainable and measure your impact.

We also offer bespoke coaching and capability building around each of these core skills.

Learning outcomes

Learn how to do user research, taking insight from data to better understand challenges and improve decision making.
Experience co-creation and ideation, using creative methods to turn user insight into ideas which you can test
Understand how to test, prototype and implement solutions that have measurable impact.
Be ready to manage your own people-centred digital transformation projects.